Artificial Intelligence and the Hospitality Industry

In particular, hotels are the perfect “test bed” for technology, particularly the internet of things and smart devices, and the most interesting approach is creating a fully personalised experience. By integrating data from every touchpoint in the hotel, hoteliers can improve customer service, reduce costs and tailor services.

With that in mind, and for the first time, Hotel ICON, a respected innovation thought leader in hospitality management, will be holding a knowledge-sharing forum for senior executives in the industry on Housekeeping this August.

The hospitality industry traditionally is labor-intensive and whilst the personal connection of manpower cannot be easily replaced by technology, the most innovative hotels will keep ahead of technological advances to bring benefit and value to guests.

The inaugural Housekeeping Operation Forum will feature speakers from Konica Minolta Business Solutions, Diversey, FCS Computer Systems and the Shangri-La Hotel Group, addressing the challenges of Housekeeping operation in hotels and the changing behaviours of customers.

Konica Minolta will be sharing their success story on their recently deployed hospitality robot fleet. The navigation of the delivery robots or autonomous wheels platform throughout hotel floors and elevators is aimed at delivering items such as snacks and amenities to hotel guests, thus enabling hotel staff to focus on other guests’ needs.

Artificial intelligence in hotels is already embracing many forms, and one way or another, it will begin tomichell positively impact the business by making the work of human staff more efficient rather than replacing it.