Embracing our unique “We Love To Care” philosophy – a service culture with a deep sense of care and commitment for the individuality of guests, which liberates and encourages employees to think ‘out-of-the-box’ and go the extra mile – Hotel ICON’s team researched this special guest’s preferences and prepared a host of personalised in-room treats.

After a long journey, she arrived to find a chilled bucket of her favourite beer, a teddy bear stuffed animal adorned with a mask of the iconic Hootsuite owl, a photo of the entire Hotel ICON concierge team wearing Hootsuite owl masks, and a platter of chocolates and strawberries with a personalised welcome note bearing the Hootsuite and Hotel ICON logos.