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We Love to Care! Our Stellar Team Goes the Extra Mile in Style

OTHERS

Think today’s top technology execs have seen it all? Think again! Hotel ICON’s creative and thoughtful concierge team managed to surprise a lovely guest from popular social media and marketing platform Hootsuite with a #wowmoment. 

Embracing our unique “We Love To Care” philosophy – a service culture with a deep sense of care and commitment for the individuality of guests, which liberates and encourages employees to think ‘out-of-the-box’ and go the extra mile – Hotel ICON’s team researched this special guest’s preferences and prepared a host of personalised in-room treats.

 

After a long journey, she arrived to find a chilled bucket of her favourite beer, a teddy bear stuffed animal adorned with a mask of the iconic Hootsuite owl, a photo of the entire Hotel ICON concierge team wearing Hootsuite owl masks, and a platter of chocolates and strawberries with a personalised welcome note bearing the Hootsuite and Hotel ICON logos.

 

Our unique “We Love To Care” ideology is just one of the reasons Hotel ICON has maintained its prestigious ranking as one of the Top 5 Hotels in Hong Kong on TripAdvisor over the past six years since our opening, and has recently been ranked among the Top 25 Hotels in Asia.

 

Experience this special personalised service for yourself. Find out more about our latest room promotions and Book Direct with us.

 

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