JOB OPENINGS
Hotel ICON is committed to creating an inclusive work environment with a diverse workforce. We welcome applications from all qualified candidates. All suitable qualified individuals will be considered for employment without discrimination of race, gender, sexual preference, pregnancy (Parental status), marital status, political belief, trade union membership (activity), religion, age, national origin or impairment.
The information provided by applicants will be treated in strict confidence and only be used for recruitment related purpose. Personal data provided by job applicants will be used strictly in accordance with the employers' personal data policies.
If you are not contacted within four weeks of submitting your resume, your application will be retained up to 1 year and be considered for other appropriate positions within this period. We will of course treat as confidential all personal data which we obtain from you. Such personal data will be used for all purposes relating to your application for employment with us.
Under the Personal Data (Privacy) Ordinance, you have the right to ascertain whether we hold your personal data and, if we do, to obtain a copy of the data and to correct any of the data that is inaccurate. Requests for access to and correction of your personal data should be addressed in writing to Director of Human Capital (17 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong).
Job Reference #: JOBFB-DOFB
Director of Food & Beverage
Job Scope
As a strategic business leader, the DoFB is responsible to build and lead a professional food & beverage team with good vision; to direct and oversee all aspects of the food & beverage operations and marketing activities; to be a change leader and find new ways to drive food & beverage service standards, and to be a brilliant trainer nurturing future talents for the industry.
Job Responsibilities
- At least 10 years of experience in F&B operations in an establishment with service standard pitched at deluxe level, preferably with pre & post hotel/restaurant opening experience
- University graduate in related discipline preferred
- Excellent presentation, counseling and negotiation skills
- Fluent spoken English
Personal Qualities Required
- A passionate and caring leader who could build and lead a good team with good vision
- Creative, think out of the box and could come up with exciting new ideas
- A critical thinker with the ability to dissect complex situation/data and generate appropriate solutions
- A team player who focuses on organizational success and have an “entrepreneurial" approach to business development
- Focus on details
- A brilliant trainer who could nurture future talents for the industry.
Job Reference #: JOBSM-REVM
Director of Revenue/ Revenue Manager
Job Responsibilities
- Work jointly with General Manager and Director of Sales, Marketing and Revenue Management team to analyze findings of daily metrics to implement a results-driven action plan
- Responsible and takes full control of the Reservations Department in terms of operation procedures
- Maximize hotel revenue by managing reservations while coordinating with other departments in order to attain the best possible occupancy and rate
- Managing accounts and maintain good relationships with key partners to ensure online revenue targets are met
- Set up various online marketing campaigns on different OTAs
- Monitor the performance in various online channels
- Update hotel information, images and policies etc. shown on all electronic channels and make sure all channels are up-to-date
Qualification & Experience
- Bachelor Degree in Hotel or Hospitality Management and/or E-commerce specialization preferred
- Extensive hotel experience with minimum 2 years of on-property hotel revenue management and e-commerce disciplin
- Proficiency in web-related software, familiar with Property Management System, OPERA, Delphi, Synxis, and IDEAS G3 and/or SiteMinder will be an advantage
- Excellent communication, interpersonal & presentation skill
- Willingness to teach revenue management and travel to conferences for continuing education programs
- Comprehensive understanding of demand evaluation and effective pricing
- Ability to evaluate and execute a results-driven action plan
- Experience managing innovation projects independently and presenting conclusions to fellow team members
- Detail minded, forward thinking and innovative
- Fluent spoken English, Cantonese and preferably Putonghua with good writing skills
Job Reference #: JOBRM-GSO/GSA
Guest Services Officer/Agent
Job Responsibilities
- Experience in hotel Front Desk operation in an upscale, deluxe hotel is preferred but not essential
- Certificate in hotel management or related disciplines preferred
- Excellent command in English, Cantonese, Putonghua and any other language would be an asset
- Less experience will be considered as Guest Services Agent
Job Reference #: JOBGRCLO
Club Lounge Officer/Agent
- At least 1 year of experience in Club Lounge operation in an upscale, deluxe hotel is preferred but not essential
- Certificate in hotel management or related disciplines preferred
- Excellent presentation, counseling and presentation skills.
- Excellent command in English, Cantonese, Putonghua and any other language would be an asset
- Candidate with more experience will be considered as Assistant Club Lounge Supervisor
Job Reference #: JOBRM-SO
Security Officer
- Ability to speak & write fluent English & Chinese
- Preferable with 1 year experience in disciplinary force, security industry or hospitality industry
- Must be/qualified to be a Security Personnel Permit holder
- First Aider
- Fire Ambassador
Job Reference #: JOBRM-CSCO/A
Call Services Centre Officer/Agent
- Certificate in hospitality / hotel study or related discipline
- Knowledgeable about the software including to but not limited to OPERA system, E-connect and electronic devices, etc
- Excellent command in English, Cantonese, Putonghua and any other languages would be an asset
- Less experience will be considered as Call Services Centre Agent
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Job Reference #: JOBSM-SESM/ESM
Senior Event Sales Manager/Event Sales Manager
Job Responsibilities
- Assists in producing the Annual Marketing Plan in Catering and Food & Beverage
- Assists in producing, implementing and monitoring action plans to ensure Marketing Plan objectives are achieved
- Analyses current and potential markets/trends, coordinates all activities to maintain and increase catering revenue
- Procures new and repeat business for the hotel by monitoring contact with airlines, travel agencies, commercial houses, private clubs and professional associations within local and international markets. Maintains contact with planners, corporate accounts, incentive buyers, airlines and wholesalers, through personal sales calls, telephone contacts and written communications
- Creates and implements special programmes to achieve greater productivity
- Manages Wedding and pure catering business i.e. private dinner
- Co-ordinates the development of all promotional material
- Provides direction on and conducts market research
- Plans and attends major catering related functions i.e wedding fair to promote sales for the hotel
- Produces monthly Sales reports and forecasts
- Meets with guests from major producers/organizers of big events staying in the hotel to ensure customer satisfaction
- Organizes and attends major sales/PR related functions within the hotel
Job Requirements
- Bachelor’s degree in Sales, Marketing or related field.
- 4 years of relevant experience or an equivalent combination of education and work-related experience.
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Passion and eagerness to aim high at service qualities.
- Problem solving and organizational abilities.
- Proficient in the use of Microsoft Office
- Fluent spoken English, Cantonese and preferably Putonghua with good writing skills
Job Reference #: JOBFB-HCA
Health Club Attendant
- At least 2 years of experience in Health Club Operations in an establishment with service standard pitched at deluxe level, preferably with pre and post opening experience
- Holder of Pool Lifeguard Award and fist-aider certificates
Job Reference #: JOBRM-BA
Bell Attendant/ Bell Captain
- Neat and well-groomed appearance with positive attitude
- Abilities to interact and displays initiative
- Good communication and can work under pressure
- More experience will be considered as Bell Captain
Job Reference #: JOBFB-GRNW & JOBFB-ABW & JOBFB-TMW
Senior Waiter & Waitress / Waiter & Waitress (Above & Beyond / The Market/ GREEN)
- Higher Diploma in related discipline
- At least 1 year of experience in food and beverage operations in an establishment with service standard pitched at deluxe level, preferably with pre and post opening experience
- Excellent presentation, counseling and presentation skills
- Fluent spoken English, Cantonese and preferably Putonghua
Job Reference #: JOBFB-WKCI/II
Commis I / II (Western Kitchen)
- At least 1-3 year of experience in Food and Beverage Operations in an establishment with service standard pitched at deluxe level, preferably with pre and post opening experience
- Fluent spoken Cantonese and preferably English
Job Reference #: JOBFB-REPT
Receptionist (The Market)
- Higher Diploma in related discipline
- At least 1 year of experience in food and beverage operations in an establishment with service standard pitched at deluxe level, preferably with pre and post opening experience
- Excellent presentation, counseling and presentation skills
- Fluent spoken English, Cantonese and preferably Putonghua
Job Reference #: JOBFB-CANKCII
Commis II (Canteen)
- At least 1 year of experience in Food and Beverage Operations in an establishment with service standard pitched at deluxe level, preferably with pre and post opening experience
- Fluent spoken Cantonese and preferably English
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