The Hong Kong Hotel Concierge and Lifestyle Management Forum 2016

INNOVATIONS

Don't miss your chance to participate in the second Concierge and Lifestyle Management Forum, networking event that reunites leaders and influencers across the hospitality industry.

Jointly organized by Hotel ICON, Institute of Hospitality, PolyU School of Hotel & Tourism Management and Pacific Asia Travel Association, the forum takes place to address the changing environment and requirements for the concierge in managing the lifestyle of guests abroad. It also seeks to look ahead of current developments in technology, lifestyle and services, and discuss how the digital and social landscape changes the user experience and the work of today’s hospitality industry.

You will be hearing from:

American Express
Quintessentially Lifestyle
Turbo Jet
The Luxe Manor
Galaxy Macau
Ocean Park
What3words
Global Hospitality Solution (GHS)
Radica
The Loop Hong Kong
Tink Labs
LUXE City Guides

Agenda

Date:	Wednesday, 7 December 2016
09:00 - 09:30	Registration with Welcome Break/ Coffee Tea
09:30 - 10:00	Opening Ceremony
10:00 - 10:30	Speaker: Top Trends and Influencers in Lifestyles and Hospitality
10:30 - 11:15	Panel Discussion: A New Generation of Concierge and Lifestyle Management
11:15 - 11:45	Refreshment and Networking Break
11:45 - 12:30	Panel Discussion: Best practice in Lifestyle: How can Concierge Services add value?
12:30 - 14:00	Lunch buffet
14:00 - 14:30	Speaker: How Information Accessibility and Digital Technology Impact Hospitality Industries
14:30 - 15:15	Panel Discussion: Will Technology Replace Concierge in Future?
15:15 - 15:45	Refreshment and Networking Break
15:45 - 16:15	Speaker: Going into the Future
16:15 - 17:00	Panel Discussion: The Way into the Future: How will the Business Change?
17:00	Closing Remarks

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The Hong Kong Hotel Concierge and Lifestyle Management Forum 2016

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