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A Hotel Unlike Any Other


We strongly believe so. We are the spirit of Hong Kong. The city is our home; the people our investors. Hotel ICON is a Kowloon hotel that was founded by the School of Hotel & Tourism Management at Hong Kong PolyU to serve tourism, benefit the community and showcase the best of our great city. This is why we consider ourselves ambassadors of Hong Kong and why we embrace its rich culture. Uniquely among hotels, Hotel ICON was born to develop and innovate within the hospitality industry; it’s a responsibility we accept with energy and pride.

Celebrating Individuality

 
At our hotel in Kowloon, Hong Kong, we celebrate individuality because that is what defines us. We set out to be unique and stand out from the crowd. We created a hotel that embodies the best of Hong Kong - our super-modern, neon city. We ensure that all of our team reflect our philosophy. They are confident, responsive and will deliver exactly what you want with style and energy. Furthermore, whilst our eye is always looking to the future, our senses are deeply rooted in the best traditions of Asian hospitality. We believe in balance - and keeping things simple to make life a little less complicated.
 
We are all about haute style and architectural cool. The creative buzz of Hong Kong has inspired our every detail from design and art to food. We are, in turn, both sophisticated yet informal, observant but always respectful. We are cultural, spiritual and philosophical and we believe that Hotel ICON is the place where the seasoned traveller can slip into something more comfortable.

INTERN PROGRAMME
 
A unique teaching and research hotel offering a fully-integrated teaching and learning education approach, this Kowloon hotel has been developed to provide a "real-world" hotel environment.
 
Hotel ICON trains small groups of elite students to become future hospitality leaders, providing the industry with a platform for excellence and innovation. Start your future in the hospitality industry in the hotel of tomorrow.
  
 

“We Love to Care” Training Programme
 
Hotel ICON Limited established our “We Love to Care” Training Programme to genuinely inspire and develop existing and emerging talents for the hospitality industry, and to create a unique and memorable experience for its international rooms and local food and beverage guests. The programme aims at “bringing brilliant together” by elevating the service quality of the existing 360 associates and interns.
 
Hotel ICON has created the 3-day “We Love to Care” Training Programme with the purpose of enhancing the skills and knowledge of our interns and colleagues. Launched in 2017, our focus is to drive ‘guest service excellence’ and to help our team enhance their self-awareness and emotional intelligence at work.
 
By including empathy in our training programmes, we encourage our associates to take into account the experience and perspective of their colleagues, especially when resolving issues, managing conflicts and leading their teams towards greater innovation and higher productivity.

The Food & Wine Academy

 
The Food and Wine Academy is an initiative between the SHTM and Hotel ICON, created to promote learning through educational and practical workshops.
Whether you are a complete beginner or a professional, the Academy can help you further your knowledge and skills and enhance your interest in worldwide cuisine and wine.
 
The SHTM and Hotel ICON have jointly developed a series of courses to help food and wine enthusiasts to explore basic to advanced levels of food and wine. Through gradually building a comprehensive portfolio, these hands on workshops will enhance your learning and enjoyment of foods and wines in a practical, applied, modern environment.

RESEARCH EXCELLENT
 
With the establishment of Hotel ICON, the School of Hotel and Tourism Management’s leadership role in hospitality research is further enhanced. Research projects with different foci have already been implemented in the hotel. Click HERE for more details.

 

ICON Opportunities
 

We help extraordinary individuals develop their uniqueness by taking them through an unforgettable learning journey. You’ll find at Hotel ICON a team of dedicated and creative minds that are passionate about producing the extraordinary. Our team is hiring now. Join Hotel ICON to develop your potential.

 

JOB OPENINGS

 
Hotel ICON is committed to creating an inclusive work environment with a diverse workforce. We welcome applications from all qualified candidates. All suitable qualified individuals will be considered for employment without discrimination of race, gender, sexual preference, pregnancy (Parental status), marital status, political belief, trade union membership (activity), religion, age, national origin or impairment.

The information provided by applicants will be treated in strict confidence and only be used for recruitment related purpose. Personal data provided by job applicants will be used strictly in accordance with the employers' personal data policies.

If you are not contacted within four weeks of submitting your resume, your application will be retained up to 1 year and be considered for other appropriate positions within this period. We will of course treat as confidential all personal data which we obtain from you. Such personal data will be used for all purposes relating to your application for employment with us.

Under the Personal Data (Privacy) Ordinance, you have the right to ascertain whether we hold your personal data and, if we do, to obtain a copy of the data and to correct any of the data that is inaccurate. Requests for access to and correction of your personal data should be addressed in writing to Director of Human Capital (17 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong).

Job Reference #: JOBSMDSI
Director of Digital Strategy & Innovation
  • Bachelor’s degree in Sales, Marketing or related field
  • Strong sales and marketing understanding from the luxury hotel or luxury retail sector
  • Minimum 5 years as a department head within Sales and Marketing
  • Previous experience in multi-property digital marketing & innovation mandatory
  • Previous experience in deployment and development of digital marketing strategy and innovation initiatives
  • Implement digital marketing initiatives that will ensure the continued financial success of the hotel and leading market position
  • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
  • Problem solving, reasoning, motivating, organizational and training abilities
  • Leading and building teams
  • Successfully influencing stakeholders in highly diverse matrixed organizations highly important
  • Proficient in the use of Microsoft Office
  • Fluent spoken English is essential, preferably Cantonese and Putonghua with good writing skills


Job Reference #: JOBSM-ESM
Event Sales Manager
  • Bachelor’s degree in Sales, Marketing or related field
  • 2 years of relevant experience or an equivalent combination of education and work-related experience.
  • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the company
  • Problem solving and organizational abilities
  • Proficient in the use of Microsoft Office
  • Fluent spoken English, Cantonese and preferably Putonghua with good writing skills


Job Reference #: JOBRM-SO
Security Officer (3-Year Contract)
  • Ability to speak & write fluent English & Chinese
  • Preferable with 1 year experience in disciplinary force, security industry or hospitality industry
  • Must be/qualified to be a Security Personnel Permit holder
  • First Aider
  • Fire Ambassador


Job Reference #: JOBFA-TIO
Senior Technology & Innovation Officer / Technology & Innovation Officer
  • At least 3 years of experience in of relevant experience or an equivalent combination of education and work-related experience
  • Bachelor’s degree in Information Technology or related field
  • Solid knowledge on hotel systems such as Micros-Fidelio Property Management System, Infrasys Point-of-Sale and other similar technologies in the hotel environment.
  • Excellent knowledge of computer and systems and other related technologies.
  • Less experience will be considered as Technology &Innovation Officer
 

Job Reference #: JOBRM-RA
Room Attendant (Part-time / Full-time)
  • Form 3 or equivalent education is preferable
  • At least 1 year room attendant working experience in hotel or apartment
  • Housekeeping Certificate from Vocational Training Institutes is preferable
  • Able to speak, read and write Cantonese. Basic English is preferable


Job Reference #: JOBRM-GRO/GRA
Guest Relations & Club Floor Officer/Agent
  • Experience in hotel Front Desk, Guest Relations or Club Floor operation in an upscale, deluxe hotel is preferred but not essential
  • Certificate in hotel management or related disciplines preferred
  • Excellent command in English, Cantonese, Putonghua and any other language would be an asset
  • Less experience will be considered as Guest Relations & Club Floor Agent
 

Job Reference #: JOBRM-CSCO/A
Call Services Centre Officer/Agent
  • Certificate in hospitality / hotel study or related discipline
  • Knowledgeable about the software including to but not limited to OPERA system, E-connect and electronic devices, etc
  • Excellent command in English, Cantonese, Putonghua and any other languages would be an asset
  • Less experience will be considered as Call Services Centre Agent


Job Reference #: JOBFB-RM/ARM
Restaurant Manager /Assistant Restaurant Manager (Above and Beyond)
  • At least 10 years of experience in Food and Beverage Operations in an establishment with service standard pitched at deluxe level, preferably with pre and post opening experience
  • Higher Diploma in related discipline
  • Fluent spoken English, Cantonese and preferably Putonghua
 

Job Reference #: JOBFB-GRNW & JOBFB-ABW & JOBFB-TMW
Senior Waiter & Waitress / Waiter & Waitress (Above & Beyond / The Market)
  • At least 1 year of experience in food and beverage operations in an establishment with service standard pitched at deluxe level, preferably with pre and post opening experience
  • Higher Diploma in related discipline
  • Excellent presentation, counseling and presentation skills
  • Fluent spoken English, Cantonese and preferably Putonghua
 

Job Reference #: JOBFB-BTR
Bartender (GREEN)
  • At least 1 year of experience in Food and Beverage Operations in an establishment with service standard pitched at deluxe level
  • Higher Diploma in related discipline


Job Reference #: JOBSM-ADOS/SSM
Assistant Director of Sales/ Senior Sales Manager
  • Bachelor’s degree in Sales, Marketing or related field
  • 4 years of relevant experience or similar managerial role preferably in luxury brand chain hotel or independent hotel 
  • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
  • Problem solving, reasoning, motivating, organizational and training abilities
  • Proficient in the use of Microsoft Office
  • Fluent spoken English, Cantonese and preferably Putonghua with good writing skills
  • Maintain a high sense of urgency and entrepreneurial work ethic that is required to drive business outcomes
  • Exceptional strategic thinker and analytical skills; ability to address cross-functional and cross-organizational issues independently
  • Highly organized with the ability to manage multiple projects while meeting deadlines
  • Proven ability to work in a fast-paced, dynamic and deadline-oriented environment
  • Positive “can do" attitude, passionate and able to show commitment and to inspire others
  • Team player and builder – leads by example 
  • Candidate with less experience will be considered as Senior Sales Manager


Job Reference #: JOBSM-RVM
Revenue Manager
  • Degree holder in Hotel Management or equivalent
  • 5 years relevant experience and 2 years in supervisory or managerial role preferably in luxury brand chain hotel or independent hotel
  • Proficiency in web-related software, familiar with OPERA / Siteminder / Synxie will be an advantage
  • Excellent communication, interpersonal & presentation skill 
  • Actively listen and respond to management team and colleagues
  • Independent and able to work under pressure
  • Detail minded, forward thinking and innovative
  • Fluent spoken English, Cantonese and preferably Putonghua with good writing skills
 

Job Reference #: JOBLDP-F&B
Leadership Development Program (F&B)
  • At least 2- 3 years of experience in Food and Beverage Operations in an establishment with service standard pitched at deluxe level, preferably with pre and post opening experience.
  • Higher Diploma or Bachelor in Hotel Management or related discipline preferred.
  • Fluent spoken English, Cantonese and preferably Putonghua with good writing skills.
  • Excellent presentation skill, communication skills and leadership skill.
 

Job Reference #: JOB RMVD
Valet Driver
  • Good communication skill and conversational in Cantonese, Mandarin and Basic English.
  • More experience in driving skill and different kinds of car operation.
  • Valid local driving license with good driving skills and experience.
  • Familiar with all traffic rules and regulations.
  • Must display an outgoing / friendly personality
  • Ability to build rapport with all customers – both external and internal.
  • Ability to maintain confidentially and utilize discretion.
 

Job Reference #: JOBFB-WKCI
Commis I (Western Kitchen - Cold Kitchen / Sushi)
  • At least 1-3 year of experience in Food and Beverage Operations in an establishment with service standard pitched at deluxe level, preferably with pre and post opening experience
  • Fluent spoken Cantonese and preferably English
 

Job Reference #: JOBFB-HWAB
Head Waiter / Head Waitress (Above & Beyond)
  • At least 3 years of experience in Food and Beverage Operations in an establishment with service standard pitched at deluxe level.
  • Higher Diploma in related discipline.
  • Working knowledge of PC software programs (MS Word, Excel, Power Point etc.).
  • Excellent presentation, counseling and presentation skills.
  • Fluent spoken English, Cantonese and preferably Putonghua.
 

Job Reference #: JOBFB-COMIICAN
Commis II (Canteen)
  • At least 1 year of experience in Food and Beverage Operations in an establishment with service standard pitched at deluxe level, preferably with pre and post opening experience.
  • Excellent presentation, counseling and presentation skills.
  • Fluent spoken Cantonese and preferably English.
 

Job Reference #: JOBFB-STWS
Stewarding Supervisor
  • At least 3 years of experience in Food and Beverage Operations in an establishment with service standard pitched at deluxe level, preferably with pre and post opening experience
  • Fluent spoken Cantonese


Job Reference #: JOBFB-HCA
Health Club Attendant
  • At least 2 years of experience in Health Club Operations in an establishment with service standard pitched at deluxe level, preferably with pre and post opening experience
  • Holder of Pool Lifeguard Award and fist-aider certificates
 

Job Reference #: JOBFB-RT
Receptionist (The Market)
  • To be responsible for all telephone calls relating to reservations and inquires
  • To reconfirm all the reservations at least one day before the table reserved date
  • To greet and escort the guests to the fully set-up table and assist in seating the guests in a professional manner.



Job Reference #: JOBRM-BA
Bell Attendant

  • Neat and well-groomed appearance with positive attitude
  • Abilities to interact and displays initiative
  • Good communication and can work under pressure.


Job Reference #: JOBFB-ACS
Assistant Chief Steward
  • At least 5 years of experience in Food and Beverage Operations
  • Assisting Chief Steward in controlling flow and supply of operating equipment among the F&B outlets. 
  • Assisting Chief Steward in to ensure accurate tabulation of all losses, breakage and proposes the purchase of operating equipment.
 

 

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