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A Hotel Unlike Any Other


We strongly believe so. We are the spirit of Hong Kong. The city is our home; the people our investors. Hotel ICON is a Kowloon hotel that was founded by the School of Hotel & Tourism Management at Hong Kong PolyU to serve tourism, benefit the community and showcase the best of our great city. This is why we consider ourselves ambassadors of Hong Kong and why we embrace its rich culture. Uniquely among hotels, Hotel ICON was born to develop and innovate within the hospitality industry; it’s a responsibility we accept with energy and pride.

Celebrating Individuality

 
At our hotel in Kowloon, Hong Kong, we celebrate individuality because that is what defines us. We set out to be unique and stand out from the crowd. We created a hotel that embodies the best of Hong Kong - our super-modern, neon city. We ensure that all of our team reflect our philosophy. They are confident, responsive and will deliver exactly what you want with style and energy. Furthermore, whilst our eye is always looking to the future, our senses are deeply rooted in the best traditions of Asian hospitality. We believe in balance - and keeping things simple to make life a little less complicated.
 
We are all about haute style and architectural cool. The creative buzz of Hong Kong has inspired our every detail from design and art to food. We are, in turn, both sophisticated yet informal, observant but always respectful. We are cultural, spiritual and philosophical and we believe that Hotel ICON is the place where the seasoned traveller can slip into something more comfortable.

INTERN PROGRAMME
 
A unique teaching and research hotel offering a fully-integrated teaching and learning education approach, this Kowloon hotel has been developed to provide a "real-world" hotel environment.
 
Hotel ICON trains small groups of elite students to become future hospitality leaders, providing the industry with a platform for excellence and innovation. Start your future in the hospitality industry in the hotel of tomorrow.
 

“We Love to Care” Training Programme
 
Hotel ICON Limited established our “We Love to Care” Training Programme to genuinely inspire and develop existing and emerging talents for the hospitality industry, and to create a unique and memorable experience for its international rooms and local food and beverage guests. The programme aims at “bringing brilliant together” by elevating the service quality of the existing 360 associates and interns.
 
Hotel ICON has created the 3-day “We Love to Care” Training Programme with the purpose of enhancing the skills and knowledge of our interns and colleagues. Launched in 2017, our focus is to drive ‘guest service excellence’ and to help our team enhance their self-awareness and emotional intelligence at work.
 
By including empathy in our training programmes, we encourage our associates to take into account the experience and perspective of their colleagues, especially when resolving issues, managing conflicts and leading their teams towards greater innovation and higher productivity.

The Food & Wine Academy

 
The Food and Wine Academy is an initiative between the SHTM and Hotel ICON, created to promote learning through educational and practical workshops.
Whether you are a complete beginner or a professional, the Academy can help you further your knowledge and skills and enhance your interest in worldwide cuisine and wine.
 
The SHTM and Hotel ICON have jointly developed a series of courses to help food and wine enthusiasts to explore basic to advanced levels of food and wine. Through gradually building a comprehensive portfolio, these hands on workshops will enhance your learning and enjoyment of foods and wines in a practical, applied, modern environment.

RESEARCH EXCELLENT
 
With the establishment of Hotel ICON, the School of Hotel and Tourism Management’s leadership role in hospitality research is further enhanced. Research projects with different foci have already been implemented in the hotel. Click HERE for more details.

 

JOB OPENINGS

 
Hotel ICON is committed to creating an inclusive work environment with a diverse workforce. We welcome applications from all qualified candidates. All suitable qualified individuals will be considered for employment without discrimination of race, gender, sexual preference, pregnancy (Parental status), marital status, political belief, trade union membership (activity), religion, age, national origin or impairment.

The information provided by applicants will be treated in strict confidence and only be used for recruitment related purpose. Personal data provided by job applicants will be used strictly in accordance with the employers' personal data policies.

If you are not contacted within four weeks of submitting your resume, your application will be retained up to 1 year and be considered for other appropriate positions within this period. We will of course treat as confidential all personal data which we obtain from you. Such personal data will be used for all purposes relating to your application for employment with us.

Under the Personal Data (Privacy) Ordinance, you have the right to ascertain whether we hold your personal data and, if we do, to obtain a copy of the data and to correct any of the data that is inaccurate. Requests for access to and correction of your personal data should be addressed in writing to Director of Human Capital (17 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong).

Job Reference #: JOBSM-REVM
Revenue Manager
Job Responsibilities
  • Work jointly with General Manager and Director of Sales, Marketing and Revenue Management team to analyze findings of daily metrics to implement a results-driven action plan
  • Responsible and takes full control of the Reservations Department in terms of operation procedures
  • Maximize hotel revenue by managing reservations while coordinating with other departments in order to attain the best possible occupancy and rate
  • Managing accounts and maintain good relationships with key partners to ensure online revenue targets are met
  • Set up various online marketing campaigns on different OTAs
  • Monitor the performance in various online channels
  • Update hotel information, images and policies etc. shown on all electronic channels and make sure all channels are up-to-date
     
Qualification & Experience
  • Bachelor Degree in Hotel or Hospitality Management and/or E-commerce specialization preferred
  • Extensive hotel experience with minimum 2 years of on-property hotel revenue management and e-commerce disciplin
  • Proficiency in web-related software, familiar with Property Management System, OPERA, Delphi, Synxis, and IDEAS G3 and/or SiteMinder will be an advantage
  • Excellent communication, interpersonal & presentation skill
  • Willingness to teach revenue management and travel to conferences for continuing education programs
  • Comprehensive understanding of demand evaluation and effective pricing
  • Ability to evaluate and execute a results-driven action plan
  • Experience managing innovation projects independently and presenting conclusions to fellow team members
  • Detail minded, forward thinking and innovative
  • Fluent spoken English, Cantonese and preferably Putonghua with good writing skills 


Job Reference #: JOBRM-GSO/GSA
Guest Services Officer/Agent
Job Responsibilities
  • Experience in hotel Front Desk operation in an upscale, deluxe hotel is preferred but not essential
  • Certificate in hotel management or related disciplines preferred
  • Excellent command in English, Cantonese, Putonghua and any other language would be an asset
  • Less experience will be considered as Guest Services Agent
     


Job Reference #: JOBGRCLO
Club Lounge Officer/Agent
  • At least 1 year of experience in Club Lounge operation in an upscale, deluxe hotel is preferred but not essential
  • Certificate in hotel management or related disciplines preferred
  • Excellent presentation, counseling and presentation skills.
  • Excellent command in English, Cantonese, Putonghua and any other language would be an asset
  • Candidate with more experience will be considered as Assistant Club Lounge Supervisor


Job Reference #: JOBRM-SO
Security Officer 
  • Ability to speak & write fluent English & Chinese
  • Preferable with 1 year experience in disciplinary force, security industry or hospitality industry
  • Must be/qualified to be a Security Personnel Permit holder
  • First Aider
  • Fire Ambassador


Job Reference #: JOBRM-GRA
Guest Relations & Club Floor Officer/Agent
  • Experience in hotel Front Desk, Guest Relations or Club Floor operation in an upscale, deluxe hotel is preferred but not essential
  • Certificate in hotel management or related disciplines preferred
  • Excellent command in English, Cantonese, Putonghua and any other language would be an asset
  • Less experience will be considered as Guest Relations & Club Floor Agent
 

Job Reference #: JOBRM-CSCO/A
Call Services Centre Officer/Agent
  • Certificate in hospitality / hotel study or related discipline
  • Knowledgeable about the software including to but not limited to OPERA system, E-connect and electronic devices, etc
  • Excellent command in English, Cantonese, Putonghua and any other languages would be an asset
  • Less experience will be considered as Call Services Centre Agent


Job Reference #: JOBFB-REPT
Receptionist (The Market)
  • Higher Diploma in related discipline
  • At least 1 year of experience in food and beverage operations in an establishment with service standard pitched at deluxe level, preferably with pre and post opening experience
  • Excellent presentation, counseling and presentation skills
  • Fluent spoken English, Cantonese and preferably Putonghua


Job Reference #: JOBFB-ARM
Assistant Restaurant Manager (The Market)
  • Higher Diploma in related discipline
  • At least 10 years of experience in Food and Beverage Operations in an establishment with service standard pitched at deluxe level, preferably with pre and post opening experience
  • Fluent spoken English, Cantonese and preferably Putonghua


Job Reference #: JOBFB-STWS
Stewarding Supervisor -Overnight
  • At least 3 years of experience in Food and Beverage Operations in an establishment with service standard pitched at deluxe level, preferably with pre and post opening experience
  • Fluent spoken Cantonese


Job Reference #: JOBFB-CANKCII
Commis II (Canteen)
  • At least 1 year of experience in Food and Beverage Operations in an establishment with service standard pitched at deluxe level, preferably with pre and post opening experience
  • Fluent spoken Cantonese and preferably English


 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 
 
Job Reference #: JOBSM-SESM/ESM
Senior Event Sales Manager/Event Sales Manager
Job Responsibilities
  • Assists in producing the Annual Marketing Plan in Catering and Food & Beverage
  • Assists in producing, implementing and monitoring action plans to ensure Marketing Plan objectives are achieved
  • Analyses current and potential markets/trends, coordinates all activities to maintain and increase catering revenue
  • Procures new and repeat business for the hotel by monitoring contact with airlines, travel agencies, commercial houses, private clubs and professional associations within local and international markets. Maintains contact with planners, corporate accounts, incentive buyers, airlines and wholesalers, through personal sales calls, telephone contacts and written communications
  • Creates and implements special programmes to achieve greater productivity
  • Manages Wedding and pure catering business i.e. private dinner
  • Co-ordinates the development of all promotional material
  • Provides direction on and conducts market research
  • Plans and attends major catering related functions i.e wedding fair to promote sales for the hotel
  • Produces monthly Sales reports and forecasts
  • Meets with guests from major producers/organizers of big events staying in the hotel to ensure customer satisfaction
  • Organizes and attends major sales/PR related functions within the hotel
     

Job Requirements

  • Bachelor’s degree in Sales, Marketing or related field. 
  • 4 years of relevant experience or an equivalent combination of education and work-related experience.
  • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
  • Passion and eagerness to aim high at service qualities.
  • Problem solving and organizational abilities.
  • Proficient in the use of Microsoft Office
  • Fluent spoken English, Cantonese and preferably Putonghua with good writing skills


Job Reference #: JOBHCADOHC/SRHCM

Assistant Director of Human Capital

Job Responsibilities

  • Assist the Director of Human Capital to manage and monitor all facets of Human Capital Department and functions
  • To help initiate and drive HC strategies by developing, implementing, evaluating and administrating the personnel activities focusing on key areas such as Recruitment & Selection, Compensation & Benefits, and Employee Engagement for the Hotel.
     

Job Requirements

  • Bachelor degree holder in Human Resources or related discipline
  • At least 8 years of experience in human capital discipline and 4 years of which is in management position with 4-5 star hotels
  • Well-versed in HK Employment Ordinance, MPF and Taxation Regulations and other related ordinances & practices
  • Excellent communication and interpersonal skills, with ability to work with different levels of staff
  • Strong leader and must be able to position herself/himself as a strategic leader on as the afore-mentioned
  • Tactful and people-oriented with professional maturity.
  • With solid experience in payroll, compensation and taxation filing is a must
  • Strong in MS Office Applications
  • Self-motivated, proactive, mature, attentive to details, able to work independently and under pressure
  • Candidate with less experience will be considered as Senior Human Capital Manager

Job Reference #: JOBFAAO-C
Accounting Officer – Costing
  • F.5 standard or above
  • At least 3 years hands-on experience in receiving, store & costing at hospitality industry
  • Good command in spoken and written English and Chinese
  • Self-motivated, well-organized and conscientious
  • Able to cope with changing and challenging situations, good at prioritizing
  • Excellent communication, interpersonal and good problem solving skills
  • Proficient in MS Office and Inventory system
 

Job Reference #: JOBLDP-F&B
Leadership Development Program (F&B)
  • At least 2- 3 years of experience in Food and Beverage Operations in an establishment with service standard pitched at deluxe level, preferably with pre and post opening experience.
  • Higher Diploma or Bachelor in Hotel Management or related discipline preferred.
  • Fluent spoken English, Cantonese and preferably Putonghua with good writing skills.
 

Job Reference #: JOBFB-HCA
Health Club Attendant
  • At least 2 years of experience in Health Club Operations in an establishment with service standard pitched at deluxe level, preferably with pre and post opening experience
  • Holder of Pool Lifeguard Award and fist-aider certificates
 

    Job Reference #: JOBRM-BA
    Bell Attendant/ Bell Captain

    • Neat and well-groomed appearance with positive attitude
    • Abilities to interact and displays initiative
    • Good communication and can work under pressure
    • More experience will be considered as Bell Captain


    Job Reference #: JOBFB-GRNW & JOBFB-ABW & JOBFB-TMW
    Senior Waiter & Waitress / Waiter & Waitress (Above & Beyond / The Market/ GREEN)
    • Higher Diploma in related discipline
    • At least 1 year of experience in food and beverage operations in an establishment with service standard pitched at deluxe level, preferably with pre and post opening experience 
    • Excellent presentation, counseling and presentation skills
    • Fluent spoken English, Cantonese and preferably Putonghua
     

    Job Reference #: JOBFB-WKCI/II
    Commis I / II (Western Kitchen)
    • At least 1-3 year of experience in Food and Beverage Operations in an establishment with service standard pitched at deluxe level, preferably with pre and post opening experience
    • Fluent spoken Cantonese and preferably English
     

     

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