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A Hotel Unlike Any Other


We strongly believe so. We are the spirit of Hong Kong. The city is our home; the people our investors. Hotel ICON is a Kowloon hotel that was founded by the School of Hotel & Tourism Management at Hong Kong PolyU to serve tourism, benefit the community and showcase the best of our great city. This is why we consider ourselves ambassadors of Hong Kong and why we embrace its rich culture. Uniquely among hotels, Hotel ICON was born to develop and innovate within the hospitality industry; it’s a responsibility we accept with energy and pride.

Celebrating Individuality

 
At our hotel in Kowloon, Hong Kong, we celebrate individuality because that is what defines us. We set out to be unique and stand out from the crowd. We created a hotel that embodies the best of Hong Kong - our super-modern, neon city. We ensure that all of our team reflect our philosophy. They are confident, responsive and will deliver exactly what you want with style and energy. Furthermore, whilst our eye is always looking to the future, our senses are deeply rooted in the best traditions of Asian hospitality. We believe in balance - and keeping things simple to make life a little less complicated.
 
We are all about haute style and architectural cool. The creative buzz of Hong Kong has inspired our every detail from design and art to food. We are, in turn, both sophisticated yet informal, observant but always respectful. We are cultural, spiritual and philosophical and we believe that Hotel ICON is the place where the seasoned traveller can slip into something more comfortable.

INTERN PROGRAMME
 
A unique teaching and research hotel offering a fully-integrated teaching and learning education approach, this Kowloon hotel has been developed to provide a "real-world" hotel environment.
 
Hotel ICON trains small groups of elite students to become future hospitality leaders, providing the industry with a platform for excellence and innovation. Start your future in the hospitality industry in the hotel of tomorrow.
 

“We Love to Care” Training Programme
 
Hotel ICON Limited established our “We Love to Care” Training Programme to genuinely inspire and develop existing and emerging talents for the hospitality industry, and to create a unique and memorable experience for its international rooms and local food and beverage guests. The programme aims at “bringing brilliant together” by elevating the service quality of the existing 360 associates and interns.
 
Hotel ICON has created the 3-day “We Love to Care” Training Programme with the purpose of enhancing the skills and knowledge of our interns and colleagues. Launched in 2017, our focus is to drive ‘guest service excellence’ and to help our team enhance their self-awareness and emotional intelligence at work.
 
By including empathy in our training programmes, we encourage our associates to take into account the experience and perspective of their colleagues, especially when resolving issues, managing conflicts and leading their teams towards greater innovation and higher productivity.

The Food & Wine Academy

 
The Food and Wine Academy is an initiative between the SHTM and Hotel ICON, created to promote learning through educational and practical workshops.
Whether you are a complete beginner or a professional, the Academy can help you further your knowledge and skills and enhance your interest in worldwide cuisine and wine.
 
The SHTM and Hotel ICON have jointly developed a series of courses to help food and wine enthusiasts to explore basic to advanced levels of food and wine. Through gradually building a comprehensive portfolio, these hands on workshops will enhance your learning and enjoyment of foods and wines in a practical, applied, modern environment.

RESEARCH EXCELLENT
 
With the establishment of Hotel ICON, the School of Hotel and Tourism Management’s leadership role in hospitality research is further enhanced. Research projects with different foci have already been implemented in the hotel. Click HERE for more details.

 

 
Hotel ICON is committed to creating an inclusive work environment with a diverse workforce. We welcome applications from all qualified candidates. All suitable qualified individuals will be considered for employment without discrimination of race, gender, sexual preference, pregnancy (Parental status), marital status, political belief, trade union membership (activity), religion, age, national origin or impairment.

 

The information provided by applicants will be treated in strict confidence and only be used for recruitment related purpose. Personal data provided by job applicants will be used strictly in accordance with the employers' personal data policies.

 

If you are not contacted within four weeks of submitting your resume, your application will be retained up to 1 year and be considered for other appropriate positions within this period. We will of course treat as confidential all personal data which we obtain from you. Such personal data will be used for all purposes relating to your application for employment with us.

 

Under the Personal Data (Privacy) Ordinance, you have the right to ascertain whether we hold your personal data and, if we do, to obtain a copy of the data and to correct any of the data that is inaccurate. Requests for access to and correction of your personal data should be addressed in writing to Director of Human Capital (17 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong).

JOB OPENINGS

 

Job Reference #: JOBDOSM

Director of Sales & Marketing

 

Reporting directly to the General Manager, the Director of Sales & Marketing will lead a professional sales & marketing team with the following key responsibilities: 

  • Leading teams of rooms sales, catering sales, and PR & digital marketing in developing marketing activities, annual marketing plan, marketing budgets, yield and profit implement plans and overseeing the implementation of all the strategic marketing and tactical sales activities
  • Using his/her knowledge of market trends and target customer information to maximize hotel revenue
  • Creating strategic business plan to achieve revenue targets
  • Managing daily sales & marketing activities
  • Provide exceptional Hotel ICON customer service
  • Coaching and developing colleagues and students

 

In light of the job specifications, the ideal candidate should possess the following attributes and characteristics:

 

Qualification & Experience

  •  At least 12 years of experience in marketing and sales discipline and 4 years of which is in management position
  • Preferably with a good mix of upscale independent and chained hotels experience
  • Pre-opening and start-up experience a plus
  • Solid and proven track record
  • University graduate in related discipline
  • Excellent presentation, counseling and negotiation skills
  • Extensive and quality local market experience
  • Fluent spoken English

 

Personal Qualities Required

  • A team player who focuses on organizational success and have an "entrepreneurial" approach to business development
  • Results driven and creative
  • Abilities to set up and develop new teams, lead and institute creative improvements that allow more efficient management and work flow
  • Able to identify and understand issues, problems, and opportunities; obtain and compare information from different sources to draw conclusions, develop and evaluate alternatives and solutions
  • Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values
  • Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required
  • Passion for mentoring students, colleagues & subordinates

 

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Job Reference #: JOBDOLD

Director of Learning & Development

 

The Director of Learning & Development is responsible on creating and developing customized training programs for the Hotel while ensuring all training functions and activities are aligned to the training objectives and hotel strategic direction. He/she is also responsible for assuming the administrative duties of the SHTM-Hotel ICON education programs and ensures all concerned activities are aligned to the school & hotel objectives and strategic direction. This position is also required to conduct certain assigned courses.

 

In light of the job specifications, the ideal candidate should possess the following attributes and characteristics:

 

Qualification & Experience

  • Graduate holder of a Bachelor’s Degree in HR Management or preferably a Master’s degree in similar professional spectrum.
  • At least 2 years’ experience in supervisory position in an operation department.
  • At least 8 years’ training, learning & development in a hotel establishment with service standard pitched at deluxe hotel level.
  • Knowledge and ability of how to develop and to design training programs.
  • Excellent communication, presentation & coaching skills.
  • Able to maintain strong degree of confidentiality.
  • Strong computer literacy skills in Micro-soft Office programs.
  • Problem solving and action plan formulation.
  • Must have the experience and the proven ability working within a multi-cultural environment.
  • High capability of coaching and strong passion of developing others.

 

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