RICHARD HATTER AWARDED GENERAL MANAGER OF THE YEAR
Creator of the ‘We Love to Care’ training programme, Richard is also a mentor and is passionate about nurturing young hoteliers, which is the special purpose of Hotel ICON.
2 November, 2018
On Tuesday night, Richard Hatter won the highly coveted award of General Manager of the Year at The BMW Hotelier Awards of Greater China 2018. Hailed as the ‘Oscars’ of the hotel industry, and the only accolade in Asia that honours its professionals, the fifth annual Hotelier Awards celebrated the dedicated hoteliers and their professional excellence across the hospitality sector.
An active member of the hospitality industry, Hatter holds the position of Chairman of the Hong Kong Chapter at the Institute of Hospitality. He is also an Adjunct Associate Professor at Hong Kong Polytechnic University with an Executive Masters in Global Hospitality Leadership where he also lectures, consults, and presents ICON's innovation strategies at numerous leading trade events and conferences.
Together with his pioneering team, Hatter started building the ICON brand from the ground up from 2009. In 2011, they launched the world’s first fully integrated teaching hotel facility to the Hong Kong market, and have brought it to critical acclaim winning many awards along the way.
Richard Hatter with members of the Hotel ICON Team
Richard Hatter at the 2018 Hotelier Awards in Shanghai
When interviewed by the jury of experts through a two-round judging process, Hatter shared that the judges were very interested and impressed by Hotel ICON’s We Love to Care training programme.
“Forming the basis for our service philosophy, ‘We Love to Care’ focuses around ‘excellence in customer service and an understanding of emotional intelligence’ and has guided the ICON team to focus on creating personalised experiences, ensuring each guest feels at home.” Last month, Hotel ICON clinched the prestigious Hong Kong Management Association (HKMA) award – the Silver Award for Excellence in Training and Development 2018 in the Skills Training category, fortifying its emphasis on people development and elevating guest service levels for the industry."
“I am very honoured to be part of such a distinguished group of winners and nominees. The Hotelier Awards as an institution brings together top achievers and provides a collective motivation for all of us to grow as future leaders. I will continue to magnify the worthy mission of Hotel ICON, which is to develop a hospitality talent pool that will contribute to enhancing Hong Kong’s position as an “intellectual capital."
For more information on the 2018 Hotelier Awards visit: https://hotelierawards.cn/