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A Hotel Unlike Any Other


We strongly believe so. We are the spirit of Hong Kong. The city is our home; the people our investors. Hotel ICON is a Kowloon hotel that was founded by the School of Hotel & Tourism Management at Hong Kong PolyU to serve tourism, benefit the community and showcase the best of our great city. This is why we consider ourselves ambassadors of Hong Kong and why we embrace its rich culture. Uniquely among hotels, Hotel ICON was born to develop and innovate within the hospitality industry; it’s a responsibility we accept with energy and pride.

Celebrating Individuality

 
At our hotel in Kowloon, Hong Kong, we celebrate individuality because that is what defines us. We set out to be unique and stand out from the crowd. We created a hotel that embodies the best of Hong Kong - our super-modern, neon city. We ensure that all of our team reflect our philosophy. They are confident, responsive and will deliver exactly what you want with style and energy. Furthermore, whilst our eye is always looking to the future, our senses are deeply rooted in the best traditions of Asian hospitality. We believe in balance - and keeping things simple to make life a little less complicated.
 
We are all about haute style and architectural cool. The creative buzz of Hong Kong has inspired our every detail from design and art to food. We are, in turn, both sophisticated yet informal, observant but always respectful. We are cultural, spiritual and philosophical and we believe that Hotel ICON is the place where the seasoned traveller can slip into something more comfortable.

INTERN PROGRAMME
 
A unique teaching and research hotel offering a fully-integrated teaching and learning education approach, this Kowloon hotel has been developed to provide a "real-world" hotel environment.
 
Hotel ICON trains small groups of elite students to become future hospitality leaders, providing the industry with a platform for excellence and innovation. Start your future in the hospitality industry in the hotel of tomorrow.
 

“We Love to Care” Training Programme
 
Hotel ICON Limited established our “We Love to Care” Training Programme to genuinely inspire and develop existing and emerging talents for the hospitality industry, and to create a unique and memorable experience for its international rooms and local food and beverage guests. The programme aims at “bringing brilliant together” by elevating the service quality of the existing 360 associates and interns.
 
Hotel ICON has created the 3-day “We Love to Care” Training Programme with the purpose of enhancing the skills and knowledge of our interns and colleagues. Launched in 2017, our focus is to drive ‘guest service excellence’ and to help our team enhance their self-awareness and emotional intelligence at work.
 
By including empathy in our training programmes, we encourage our associates to take into account the experience and perspective of their colleagues, especially when resolving issues, managing conflicts and leading their teams towards greater innovation and higher productivity.

The Food & Wine Academy

 
The Food and Wine Academy is an initiative between the SHTM and Hotel ICON, created to promote learning through educational and practical workshops.
Whether you are a complete beginner or a professional, the Academy can help you further your knowledge and skills and enhance your interest in worldwide cuisine and wine.
 
The SHTM and Hotel ICON have jointly developed a series of courses to help food and wine enthusiasts to explore basic to advanced levels of food and wine. Through gradually building a comprehensive portfolio, these hands on workshops will enhance your learning and enjoyment of foods and wines in a practical, applied, modern environment.

RESEARCH EXCELLENT
 
With the establishment of Hotel ICON, the School of Hotel and Tourism Management’s leadership role in hospitality research is further enhanced. Research projects with different foci have already been implemented in the hotel. Click HERE for more details.

 

JOB OPENINGS

 
Hotel ICON is committed to creating an inclusive work environment with a diverse workforce. We welcome applications from all qualified candidates. All suitable qualified individuals will be considered for employment without discrimination of race, gender, sexual preference, pregnancy (Parental status), marital status, political belief, trade union membership (activity), religion, age, national origin or impairment.

The information provided by applicants will be treated in strict confidence and only be used for recruitment related purpose. Personal data provided by job applicants will be used strictly in accordance with the employers' personal data policies.

If you are not contacted within four weeks of submitting your resume, your application will be retained up to 1 year and be considered for other appropriate positions within this period. We will of course treat as confidential all personal data which we obtain from you. Such personal data will be used for all purposes relating to your application for employment with us.

Under the Personal Data (Privacy) Ordinance, you have the right to ascertain whether we hold your personal data and, if we do, to obtain a copy of the data and to correct any of the data that is inaccurate. Requests for access to and correction of your personal data should be addressed in writing to Director of Human Capital (17 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong).

Job Reference #: JOBSM-DIRDM
Director of Digital Marketing
Job Responsibilities
  • Implement digital marketing initiatives that will ensure the continued financial success of the hotel and leading market position
  • Analyse customer and digital marketing buying behaviours and online market dynamics
  • Plan and manage digital marketing strategies that build customer loyalty, expand brand recognition, and drive high-quality top of funnel lead conversions.
  • Own, update, and manage hotel brand website’s marketing and supplier website(s).
  • Develop and lead Search Engine Optimization (SEO) initiatives to improve website exposure, performance, and value in the overall marketing ecosystem
  • Lead and implement Conversion Rate Optimization (CRO) initiatives in collaboration with Revenue Management team.
  • Lead marketing support for industry events, as needed
  • Develop a cohesive social media presence across multiple platforms, including community management, content planning, editorial calendars, and sponsored posts by working with Marketing Communications & PR team.
  • Maintain brand consistency across digital marketing channels
  • Provide copywriting and design support to ensure fresh and on-brand content and visuals on all digital channels
  • Support Public Relations efforts through social and website promotion
  • Provide digital marketing support to Sales & Revenue Management teams for acquisition and customer expansion efforts.
  • Manage and optimize brand and top of funnel focused paid media (e.g. Google Adwords, paid social, etc.); collaborate with Revenue Management team on acquisition-focused media efforts
  • Track, measure, and analyze website and social performance, including producing weekly summaries (e.g., website traffic, search results, social engagement, social sentiment, web form conversions, etc.)
  • Audit, optimize, and own hotel’s brand website Google Analytics and Google Tag Manager, including goals, funnels, etc.
  • Define, document, disseminate, and manage hotel brand website and digital marketing best practices and processes.
  • Manage vendor, partner, and agency relationships, as needed, with a strong bias for results and performance
     
Job Requirements
  • Degree in marketing, advertising, or equivalent work experience
  • 4+ years of B2B digital marketing, ideally working across both brand awareness and demand generation
  • 4+ years of experience managing the day-to-day of paid media strategies, including PPC (Bing, Google, etc.), Paid Social, etc.
  • 2+ years of experience in social media management
  • Mastery of Google Analytics, Google Tag Manager, WordPress, Bizible, and other similar digital marketing tools (Current certifications a plus)
  • Proven success with recent and relevant complex SEO work
  • Experience with and/or leading creative projects from concept to launch
  • Ability to create multi-channel reporting, analytics and dashboards, optimizations, A/B testing, etc.
  • Experience with event and channel marketing is helpful
  • Agile project management exposure and/or experience a plus
  • High integrity and accountability, effectively prioritizing to meet and exceed deadlines with high quality, low-error work
  • Problem solving, reasoning, motivating, organizational and training abilities
  • Excellent communication and collaboration skills with strong attention to details 


Job Reference #: JOBSM-REVRSVNM
Revenue & Reservation Manager
Job Responsibilities
  • Responsible and takes full control of the Reservations Department in terms of operation procedures
  • Maximize hotel revenue by managing reservations while coordinating with other departments in order to attain the best possible occupancy and rate.
  • Assist Director of Sales, Marketing & Revenue Management to manage accounts and maintain good relationships with key partners to ensure online revenue targets are met
  • Set up various online marketing campaigns on different OTAs
  • Monitor the performance in various online channels
  • Update hotel information, images and policies etc. shown on all electronic channels and make sure all channels are up-to-date
     

Job Requirements

  • Degree holder in Hotel Management or equivalent
  • 5 years hotel experience and 2 years in supervisory or management level
  • With OPERA / Siteminder / Synxis is an advantage
  • Sales and customer service skill to ensure customer satisfaction
  • Motivate the team to perform well
  • Excellent communication, presentation and interpersonal skill
  • Proficiency in web-related software
  • Actively listen and respond to management team and colleagues
  • Proactively demonstrate hospitality in all customer interactions
  • Independent and able to work under pressure
  • Detail minded, forward thinking and innovative
  • Fluent spoken English, Cantonese and preferably Putonghua with good writing skills
     


Job Reference #: JOBGRCLO
Club Lounge Officer
  • At least 1 year of experience in Club Lounge operation in an upscale, deluxe hotel is preferred but not essential
  • Certificate in hotel management or related disciplines preferred
  • Excellent presentation, counseling and presentation skills.
  • Excellent command in English, Cantonese, Putonghua and any other language would be an asset
  • Candidate with more experience will be considered as Assistant Club Lounge Supervisor


Job Reference #: JOBRM-SO
Security Officer (3-Year Contract)
  • Ability to speak & write fluent English & Chinese
  • Preferable with 1 year experience in disciplinary force, security industry or hospitality industry
  • Must be/qualified to be a Security Personnel Permit holder
  • First Aider
  • Fire Ambassador


Job Reference #: JOBRM-GRO/GRA
Guest Relations & Club Floor Officer/Agent
  • Experience in hotel Front Desk, Guest Relations or Club Floor operation in an upscale, deluxe hotel is preferred but not essential
  • Certificate in hotel management or related disciplines preferred
  • Excellent command in English, Cantonese, Putonghua and any other language would be an asset
  • Less experience will be considered as Guest Relations & Club Floor Agent
 

Job Reference #: JOBRM-CSCO/A
Call Services Centre Officer/Agent
  • Certificate in hospitality / hotel study or related discipline
  • Knowledgeable about the software including to but not limited to OPERA system, E-connect and electronic devices, etc
  • Excellent command in English, Cantonese, Putonghua and any other languages would be an asset
  • Less experience will be considered as Call Services Centre Agent


 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 
 
Job Reference #: JOBSM-ADOE
Senior Event Sales Manager
Job Responsibilities
  • Assists in producing the Annual Marketing Plan in Catering and Food & Beverage
  • Assists in producing, implementing and monitoring action plans to ensure Marketing Plan objectives are achieved
  • Analyses current and potential markets/trends, coordinates all activities to maintain and increase catering revenue
  • Procures new and repeat business for the hotel by monitoring contact with airlines, travel agencies, commercial houses, private clubs and professional associations within local and international markets. Maintains contact with planners, corporate accounts, incentive buyers, airlines and wholesalers, through personal sales calls, telephone contacts and written communications
  • Creates and implements special programmes to achieve greater productivity
  • Manages Wedding and pure catering business i.e. private dinner
  • Co-ordinates the development of all promotional material
  • Provides direction on and conducts market research
  • Plans and attends major catering related functions i.e wedding fair to promote sales for the hotel
  • Produces monthly Sales reports and forecasts
  • Meets with guests from major producers/organizers of big events staying in the hotel to ensure customer satisfaction
  • Organizes and attends major sales/PR related functions within the hotel
     

Job Requirements

  • Bachelor’s degree in Sales, Marketing or related field. 
  • 4 years of relevant experience or an equivalent combination of education and work-related experience.
  • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
  • Passion and eagerness to aim high at service qualities.
  • Problem solving and organizational abilities.
  • Proficient in the use of Microsoft Office
  • Fluent spoken English, Cantonese and preferably Putonghua with good writing skills


Job Reference #: JOBHCADOHC/SRHCM

Assistant Director of Human Capital

(Candidate with less experience will be considered as Senior Human Capital Manager)

Job Responsibilities

  • Assist the Director of Human Capital to manage and monitor all facets of Human Capital Department and functions
  • To help initiate and drive HC strategies by developing, implementing, evaluating and administrating the personnel activities focusing on key areas such as Recruitment & Selection, Compensation & Benefits, and Employee Engagement for the Hotel.
     

Job Requirements

  • Bachelor degree holder in Human Resources or related discipline
  • At least 8 years of experience in human capital discipline and 4 years of which is in management position with 4-5 star hotels
  • Well-versed in HK Employment Ordinance, MPF and Taxation Regulations and other related ordinances & practices
  • Excellent communication and interpersonal skills, with ability to work with different levels of staff
  • Strong leader and must be able to position herself/himself as a strategic leader on as the afore-mentioned
  • Tactful and people-oriented with professional maturity.
  • With solid experience in payroll, compensation and taxation filing is a must
  • Strong in MS Office Applications
  • Self-motivated, proactive, mature, attentive to details, able to work independently and under pressure


Job Reference #: JOBFAAO-C
Accounting Officer – Costing
  • F.5 standard or above
  • At least 3 years hands-on experience in receiving, store & costing at hospitality industry
  • Good command in spoken and written English and Chinese
  • Self-motivated, well-organized and conscientious
  • Able to cope with changing and challenging situations, good at prioritizing
  • Excellent communication, interpersonal and good problem solving skills
  • Proficient in MS Office and Inventory system
 

Job Reference #: JOBLDP-F&B
Leadership Development Program (F&B)
  • At least 2- 3 years of experience in Food and Beverage Operations in an establishment with service standard pitched at deluxe level, preferably with pre and post opening experience.
  • Higher Diploma or Bachelor in Hotel Management or related discipline preferred.
  • Fluent spoken English, Cantonese and preferably Putonghua with good writing skills.
  • Excellent presentation skill, communication skills and leadership skill.
 

Job Reference #: JOBFB-HCA
Health Club Attendant
  • At least 2 years of experience in Health Club Operations in an establishment with service standard pitched at deluxe level, preferably with pre and post opening experience
  • Holder of Pool Lifeguard Award and fist-aider certificates
 

    Job Reference #: JOBRM-BA
    Bell Attendant/ Bell Captain

    • Neat and well-groomed appearance with positive attitude
    • Abilities to interact and displays initiative
    • Good communication and can work under pressure
    • More experience will be considered as Bell Captain


    Job Reference #: JOBFB-GRNW & JOBFB-ABW & JOBFB-TMW
    Senior Waiter & Waitress / Waiter & Waitress (Above & Beyond / The Market/ GREEN)
    • At least 1 year of experience in food and beverage operations in an establishment with service standard pitched at deluxe level, preferably with pre and post opening experience
    • Higher Diploma in related discipline
    • Excellent presentation, counseling and presentation skills
    • Fluent spoken English, Cantonese and preferably Putonghua
     

     

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