Unlike Any Other

A Hotel Unlike Any Other

We strongly believe so. We are the spirit of Hong Kong. The city is our home; the people our investors. Hotel ICON is a Kowloon hotel that was founded by the School of Hotel & Tourism Management at Hong Kong PolyU to serve tourism, benefit the community and showcase the best of our great city. This is why we consider ourselves ambassadors of Hong Kong and why we embrace its rich culture. Uniquely among hotels, Hotel ICON was born to develop and innovate within the hospitality industry; it’s a responsibility we accept with energy and pride.

Celebrating Individuality

Celebrating Individuality

At our hotel in Kowloon, Hong Kong, we celebrate individuality because that is what defines us. We set out to be unique and stand out from the crowd. We created a hotel that embodies the best of Hong Kong - our super-modern, neon city. We ensure that all of our team reflect our philosophy. They are confident, responsive and will deliver exactly what you want with style and energy. Furthermore, whilst our eye is always looking to the future, our senses are deeply rooted in the best traditions of Asian hospitality. We believe in balance - and keeping things simple to make life a little less complicated.

We are all about haute style and architectural cool. The creative buzz of Hong Kong has inspired our every detail from design and art to food. We are, in turn, both sophisticated yet informal, observant but always respectful. We are cultural, spiritual and philosophical and we believe that Hotel ICON is the place where the seasoned traveller can slip into something more comfortable.

Register here if you’d like to be informed when a suitable position comes up.
The Food & Wine Academy

The Food & Wine Academy

The Food and Wine Academy is an initiative between the SHTM and Hotel ICON, created to promote learning through educational and practical workshops.

Whether you are a complete beginner or a professional, the Academy can help you further your knowledge and skills and enhance your interest in worldwide cuisine and wine.

The SHTM and Hotel ICON have jointly developed a series of courses to help food and wine enthusiasts to explore basic to advanced levels of food and wine. Through gradually building a comprehensive portfolio, these hands on workshops will enhance your learning and enjoyment of foods and wines in a practical, applied, modern environment.


Intern Programme

A unique teaching and research hotel offering a fully-integrated teaching and learning education approach, this Kowloon hotel has been developed to provide a "real-world" hotel environment.

Hotel ICON trains small groups of elite students to become future hospitality leaders, providing the industry with a platform for excellence and innovation. Start your future in the hospitality industry in the hotel of tomorrow.


Research Excellence

With the establishment of Hotel ICON, the School of Hotel and Tourism Management’s leadership role in hospitality research is further enhanced. Research projects with different foci have already been implemented in the hotel. Click here for more details.

Job Openings

Job Reference #: JOBMKT-ADHC

Assistant Director of Human Capital
We are seeking an Assistant Director of Human Capital to join the Human Capital team to ensure all personnel activities within the property accurately reflect the visions of management.
The successful candidate will have responsibilities that are many and varied, and thus it is essential you have an appropriate background in order to assist the Director of Human Capital to manage and monitor all facets of Human Capital Department and functions alike within agreed budgetary limits. The candidate is to help initiate and drive HC strategies by developing, implementing, evaluating and administrating the personnel activities focusing on key areas such as Recruitment & Selection, Compensation & Benefits, and Employee Engagement for the Hotel.

Job Reference #: JOBMKT-DE

Duty Engineer
  • Minimum 5 years of relevant working experience on luxury international hotel which is at least 2 years should be in Duty Engineer position.
  • Experience in operating all the engineering equipment of the hotel.  Knowledge to repair or maintain these equipment will be advantageous.
  • Knowledge and experience with electrical and gas welding is advantageous.
  • Higher Diploma or Certificate in Building Services/ Mechanical/ Electrical or Marine Engineering.
  • Certificate and registration of Electrical Works (Grade A0 or R) is a must.
  • Able to speak and write in English and Cantonese.  Ability to speak Putonghua is advantageous.

Job Reference #: JOBMKT-DET

Duty Engineering Technician
  • To take shift duty in operating and maintaining the engineering plant and equipment in the hotel.
  • To carry out maintenance and repair work as required.
  • To carry out other engineering duties as instructed by superiors in Engineering Department

Job Reference #: JOBMKT-DLTD

Director of Learning & Talent Development

Responsible for implementing and overseeing the Hotel ICON service culture, leadership development and training initiatives. Key roles and responsibilities include, executing Hotel ICON service culture and training initiatives, facilitating leadership development across the Hotel ICON and the Hong Kong Polytechnic University’s School of Tourism and Hotel Management student work integrated education ‘internship’ in-house programme.

Tracking employee and student mentor engagement, ensuring brand training is up to date and relevant and that we have consistency in our brand standard operating procedures, assisting the hotel department heads in the recruitment and training of competent individuals and training teams and successfully coordinating and managing the Hotel ICON Management Development Program. Assist the Director of Human Resources in accomplishing hotel and departmental goals and objectives.

Hotel ICON

  • Fully commercial upscale hotel doubling as a unique training center of excellence
  • World class environment and product
  • 262 bedroom and convention center
  • Three restaurants: one destination, one theatre dining, one casual brasserie and bar
  • One Club Lounge and bar
  • Extensive meeting, event & exhibition space
  • Branded health club and fitness center

What is Hotel ICON?

  • Creating real life experience for student interns from Hong Kong Polytechnic University (PolyU) – School of Hotel and Tourism management (SHTM), new comers to the hospitality industry and experienced professionals alike
  • Hotel ICON is operated by a professional hotel company
  • To the outside world it is like staying at any upscale luxury hotel in the city
  • To the trainees it is ‘unlike any other’ experience available anywhere in the world.

The Experience

  • It is not a pure – exclusive college – university experience – it’s a real life fully integrated luxury hotel
  • Guests check in and are treated as VIP’s we rank #4 on TripAdvisor for 4 years running
  • A unique training facility offering both theory and practice in the same building
  • There is an experienced permanent General Manager and also excom + heads of departments + 365 permanent employees
  • It is not run by the students – they will be working here doing rigorous internship for 6 months, around 50 at a time

The student offer

  • Comprehensive Work-Integrated-Education programs
  • Guidance from a personal mentors
  • Qualifications gained at Hotel ICON will be respected not just anywhere in HK – but anywhere in the world

The Awards

  • “2015 Travelers' Choice Award Winner” by TRIPADVISOR
  • “Expedia Insiders’ Select 2014” by EXPEDIA
  • “Award for Excellence in Training and Development 2014” by HONG KONG MANAGEMENT ASSOCIATION
  • “UNWTO Ulysses Award for Innovation in Enterprises” by UNITED NATIONS WORLD TOURISM ORGANIZATION
  • “Best New Luxury Hotel” by WORLD TRAVEL AWARDS 2012
  • “Best New Hotel in Hong Kong” by TTG CHINA TRAVEL AWARDS
  • “The Best New Hotel in Hong Kong” by CONDÉ NAST TRAVELLER (UK)
  • “Asia-Pacific Top Hotels 2011” by DESTINASIAN
  • “Best Business Hotels 2011” by WALLPAPER

Why Hotel ICON?

  • World’s first teaching and research hotel with full integration of teaching/research in a “real” hotel
  • Teaching in real environment
  • Training opportunities for students (culture change for students)
  • Research by University faculty and students
  • Opportunities for cross-disciplinary research: “Hotel with World’s Largest R&D Backing”
  • A complex of hotel school, university house and real hotel
  • Our address means easy access to Hong Kong’s business districts, transportation routes to China, HK airport, vibrant street markets and cultural attractions

Benefits of this initiative

  • Hotel ICON will raise the profile of Hong Kong PolyU SHTM
  • This is a first of its kind anywhere in the world / industry doing something to dramatically raise standards across the hospitality sector
  • It’s the biggest fully integrated training and research in a real world live hotel initiative the industry has ever mounted and it is unique to Hong Kong

Our culture is

  • As individual as you are
  • Each restaurant has a distinct personality of its own. All have one thing in common – excellent people working together in one of the most highly regarded hotels in the world ranked #4 on TripAdvisor (see awards)
  • All of our restaurants are managed individually and opportunities to join are broad and varied, we teach entrepreneurialism
  • We also have a series of learning and development schemes help our own people develop further

Job Reference #: JOBMKT-GSO

Guest Services Officer
  • Experience in hotel Front Desk operation in an upscale, deluxe hotel is preferred but not essential.
  • Certificate in hotel management or related disciplines preferred
  • Excellent command in English, Cantonese, Putonghua and any other language would be an asset.
  • Less experience will be considered as Guest Services Agent.

Job Reference #: JOBMKT-SO

Security Officer (1 Year Contract)
  • Form 5 or above
  • Ability to speak & write fluent English & Chinese
  • Preferable with 1 year experience in disciplinary force, security industry or hospitality industry
  • Must be/qualified to be a Security Personnel Permit holder.
  • First Aider
  • Fire Ambassador

Job Reference #: JOBMKT-WR

  • At least 1 year of experience in food and beverage operations in an establishment with service standard pitched at deluxe level, preferably with pre and post opening experience.
  • Higher diploma in related discipline.
  • Excellent presentation, counseling and presentation skills.
  • Fluent spoken english, cantonese and preferably putonghua.