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A Hotel Unlike Any Other

We strongly believe so. We are the spirit of Hong Kong. The city is our home; the people our investors. Hotel ICON is a Kowloon hotel that was founded by the School of Hotel & Tourism Management at Hong Kong PolyU to serve tourism, benefit the community and showcase the best of our great city. This is why we consider ourselves ambassadors of Hong Kong and why we embrace its rich culture. Uniquely among hotels, Hotel ICON was born to develop and innovate within the hospitality industry; it’s a responsibility we accept with energy and pride.

Celebrating Individuality

 
At our hotel in Kowloon, Hong Kong, we celebrate individuality because that is what defines us. We set out to be unique and stand out from the crowd. We created a hotel that embodies the best of Hong Kong - our super-modern, neon city. We ensure that all of our team reflect our philosophy. They are confident, responsive and will deliver exactly what you want with style and energy. Furthermore, whilst our eye is always looking to the future, our senses are deeply rooted in the best traditions of Asian hospitality. We believe in balance - and keeping things simple to make life a little less complicated.
 
We are all about haute style and architectural cool. The creative buzz of Hong Kong has inspired our every detail from design and art to food. We are, in turn, both sophisticated yet informal, observant but always respectful. We are cultural, spiritual and philosophical and we believe that Hotel ICON is the place where the seasoned traveller can slip into something more comfortable.

The Food & Wine Academy

 
The Food and Wine Academy is an initiative between the SHTM and Hotel ICON, created to promote learning through educational and practical workshops.
Whether you are a complete beginner or a professional, the Academy can help you further your knowledge and skills and enhance your interest in worldwide cuisine and wine.
 
The SHTM and Hotel ICON have jointly developed a series of courses to help food and wine enthusiasts to explore basic to advanced levels of food and wine. Through gradually building a comprehensive portfolio, these hands on workshops will enhance your learning and enjoyment of foods and wines in a practical, applied, modern environment.

 

 

Intern Programme

 
A unique teaching and research hotel offering a fully-integrated teaching and learning education approach, this Kowloon hotel has been developed to provide a "real-world" hotel environment.
 
Hotel ICON trains small groups of elite students to become future hospitality leaders, providing the industry with a platform for excellence and innovation. Start your future in the hospitality industry in the hotel of tomorrow.
 
  
 
 

RESEARCH EXCELLENT

 
With the establishment of Hotel ICON, the School of Hotel and Tourism Management’s leadership role in hospitality research is further enhanced. Research projects with different foci have already been implemented in the hotel. Click here for more details.

JOB OPENINGS

 
Job Reference #: JOBMKT-BA
Bell Attendant
  • Certificate in examination of education or related discipline
  • Good communication skill and conversational in English


Job Reference #: JOBMKT-ESE
Engineering Supervisor
  • To plan, schedule, control and implement all Engineering related operation, repair, maintenance and renovation activities and programs of the Hotel under direction of DOE & CE.
  • To be responsible for safe, reliable operation and efficient operation of all engineering plants and equipment in the hotel through regular inspections and preventive maintenance.
  • To be responsible for maintaining reliable operation and efficient performance of all fire and life safety equipment in the hotel through regular maintenance.
  • To be responsible for general safety of the hotel as well as work safety of the staffs.
  • To prepare the monthly report, tendering documents and assists in all administrative works.
  • Share the responsibilities of DOE & CE in daily internal & external communication.
  • Prepare associates roster and organize shifts to ensure appropriate associates on duty.
  • Monitor & supervise the performance of maintenance & outsourced contractors on project execution.


Job Reference #: JOBMKT-GRO
Guest Relations and Club Floor Officer
  • Experience in hotel Front Desk, Guest Relations or Club Floor operation in an upscale, deluxe hotel is preferred but not essential.
  • Certificate in hotel management or related disciplines preferred.
    Excellent command in English,
  • Cantonese, Putonghua and any other language would be an asset.
  • Less experience will be considered as Guest Relations and Club Floor Agent.


Job Reference #: JOBMKT-SO
Security Officer (3-Year Contract)
  • Form 5 or above
  • Ability to speak & write fluent English & Chinese
  • Preferable with 1 year experience in disciplinary force, security industry or hospitality industry
  • Must be/qualified to be a Security Personnel Permit holder.
  • First Aider
  • Fire Ambassador


Job Reference #: JOBMKT-STW
Steward
  • At least 1 year of experience in Food and Beverage Operations in an establishment with service standard pitched at deluxe level, preferably with pre and post opening experience.
  • Fluent spoken Cantonese.


Job Reference #: JOBMKT-HDM

Head of Digital Marketing

 

Job Description

  • Manage PPC, SEO, Display and GDS advertising campaigns 
  • Track and report on all website, PPC, SEO, Display Media and GDS advertising campaign metrics. 
  • Use web analytics to fine-tune hotel website to improve performance. Analyze and interpret site traffic and usability to improve book direct, visitor experience, convert visitors into customers, and maximize ROI of marketing program. 
  • Leverage web analytics, competitive analysis, usability findings, and best practice studies to develop actionable initiatives, tactics and promotions that drive business objectives across rooms, restaurants, banqueting events, spa business. 
  • Establish standard operating procedures for managing the eCommerce marketing operations 
  • Manage online Hotel ICON rooms, restaurants, banqueting events, spa campaigns in to raise brand awareness 
  • Identify, recommend and develop strategic partnerships with external vendors and agencies. 
  • Manage the ICON Edit blog that enables content strategy to come to life. 
  • Ensure strong SEO and wider digital distribution of branded media. 
  • Manage localization campaigns that link CRM to Metasearch, booking engines and revenue management systems 
  • Manage entire online booking marketing funnel for hotel revenues. 
  • Handle all online media marketing efforts and ongoing strategic planning for Hotel ICON, including web, mobile, email, and social. 
  • Help to constantly evolve digital strategy and integration with offline media and channels, e.g. Advertising, sponsorship, promotion and publicity. 
  • Liaise with the property team on a monthly and quarterly basis to review results from current and past campaigns and strategize for future media deployment 
  • Collaborate with other areas of the CRM, Marketing, Revenue Management, F&B, Rooms and SPA teams to ensure alignment and effectiveness for on line digital strategies 
  • Oversee content across web, mobile, and partner channels, working in partnership with ICON management teams 

 

Qualifactions and core job function requirements

  • Minimum 8 years experience in hotel / travel related web/eCommerce marketing 
  • In depth knowledge and the ability to navigate the digital media landscape, including online media vendors, technologies, platforms, and distribution. 
  • In depth understanding and the ability to successfully drive all online booking channels, including web, mobile, social, email, online media, and the ability to transition to emerging hotel online channels. 
  • Demonstrated successful track record of creating strategies that drive customer direct booking acquisition, managing the entirety of the marketing funnel.
  • Solid understanding of web analytics and the ability to optimize ROI.
  • Experience driving and ability to leverage market research, competitive analysis, and usability testing. 
  • Experience in a leadership capacity accountable for demand and revenue generation. 
  • Understanding of consumer-focused web platforms and proven track record of driving B2C website conversion. 
  • Strong interpersonal and communication skills in English and Chinese, and ability to work well in a team environment.
  • Excellent project management skills and attention to detail.
  • Strong analytic and strategic thinking skills. 
  • Ability to thrive in a fast-paced, rapid growth environment. 
  • BA in Business or Marketing discipline