ENGLISH
Call Services Centre Officer
Job Responsibilities
- Provide courteous service and respond promptly to guests’ requests and inquiries. 提供禮貌周到的服務，並迅速回應賓客的要求與查詢
- Handle all incoming and outgoing telephone calls with courtesy and efficiency. 以禮貌且高效的方式處理所有來電與去電
- Be familiarized with the handling of equipment in the Telephone Room. 熟悉電話室設備的操作流程。
Job Qualifications
- Certificate in hospitality / hotel study or related discipline 酒店管理／飯店研究或相關學科證書
- Knowledgeable about the software including to but not limited to OPERA system, E-connect and electronic devices, etc 悉相關軟體系統，包括但不限於OPERA系統、E-connect及電子設備等
- Excellent command in English, Cantonese, Putonghua and any other languages would be an asset 精通英語、粵語、普通話及其他語言者將獲優先考慮
Interested parties, please contact Human Capital at 3400 1174, or send your resume via WhatsApp: 64794024 / Email: joinus@hotel-icon.com
The information provided by applicants will be treated in strict confidence and only be used for recruitment related purpose. Personal data provided by job applicants will be used strictly in accordance with the employers' personal data policies.
If you are not contacted within four weeks of submitting your resume, your application will be retained up to 1 year and be considered for other appropriate positions within this period. We will of course treat as confidential all personal data which we obtain from you. Such personal data will be used for all purposes relating to your application for employment with us.
Under the Personal Data (Privacy) Ordinance, you have the right to ascertain whether we hold your personal data and, if we do, to obtain a copy of the data and to correct any of the data that is inaccurate. Requests for access to and correction of your personal data should be addressed in writing to Director of Human Capital (17 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong).
