Concierge Officer / Assistant

禮賓主任／禮賓助理
 

• Maintain a professional, friendly, neat and pleasant image to guests and colleagues. 向賓客與同事展現專業、友善、整潔且愉悅的形象
• Anticipate guest need and handle guest inquiries in a helpful and attentive manner. 預先了解賓客需求，並以樂於助人且細心周到的態度處理賓客查詢
• Ensure luggage delivery is efficient in accordance to the hotel service standards and procedures. 確保行李運送服務符合飯店服務標準與程序，運作高效順暢
• Assist in the movement of vehicles at the hotel’s front entrance. 協助疏導酒店正門入口處的車輛通行

• Certificate in hotel management or related disciplines preferred具酒店管理或相關學科證書者優先考慮
• Good communication skills and conversational in English and Putonghua. 具備良好的溝通技巧，能以英語及普通話進行會話
• Strong knowledge of the community, area and region. Strong knowledge of the community, region, and surrounding area. 對社區、區域及周邊地區具備深厚的了解
• Familiar with the events and attractions, tours, travel routes, and transportation schedules. 熟悉各類活動與景點、旅遊行程、旅行路線及交通時刻表
• More experience will be considered as Senior Concierge Officer具備更多經驗者將獲考慮晉升為高級禮賓主任