New standards on Hygienic Practices

New hygienic practices have been introduced and some reinforced to protect guests and employees from a possible virus infection, included but not limited to the following.

• Travellers who are experiencing any symptoms of fever, breathing difficulty, coughing or sore throat, then it would be wise and caring to the others to promptly seek medical advice and remain at home until fully recovered.
• Staff and guests are encouraged to apply alcohol-based disinfectant hand rub dispensers that are installed at all three restaurants and the hotel public areas.
• UV Light air purifiers are installed in The Silverbox Ballroom and The Market

  

• airDefender™ antiviral coating works have been applied to hotel premises, utilising technology that inhibits bacteria and virus growth that lasts for 12 months. (By October 2022)

  

• Equipped with the HEPA air filter to supply hospital grade air quality and be IEQ (indoor Environment Quality) certified by SGS. (By December 2020)

• World’s first coronavirus-killing 3D printing materials are now applied to high-touch surfaces; reaching 90% antiviral rate within 10 minutes. This material is tested against COVID-19 virus within 10 minutes of contact (Standard test: ISO 21702: 2019 Against Human Coronavirus 229E) and verified by scientists at the Hong Kong Polytechnic University.

Hotel ICON has become Sharecare Health Security VERIFIED™ with Forbes Travel Guide.

• Hotel ICON achieves health security verification from Sharecare and Forbes Travel Guide. The comprehensive verification covers more than 360 standards across health and hygiene protocols, cleaning products and procedures, ventilation, physical distancing, the guest experience, and health safety communication with guests and employees.
• All lift panels are sanitized every hour by Housekeeping staff.
• Main entrance and carpets at the hotel’s lobby are sprayed with qualified disinfectant every hour.

Express Check-Out Process

Express check-out service is available when both valid email address and credit card for deposit guarantee are provided. Our guest may simply drop the room key in our ‘Express Check Out’ box at the lobby on the way out and we will bill the credit card provided. A receipt will be emailed to the guest within 24 hours.

Safeguarding Dining Experience at all Restaurants

For our Food & Beverage outlets, different measures from food preparation to dining experience have been implemented to ensure food hygiene safety.

• Mask envelopes are given out to each guest dining at all three restaurants.
• All chefs are required to wash and sanitize their hands frequently (every hour).
• Chefs are required to wear gloves when handling food items.
• Staff members have been fully vaccinated against COVID-19. 
• All buffet or semi-buffet food are served in smaller portions and are replaced or replenished approx. by every 30 minutes to avoid contamination.
• All tableware including salt & pepper shakers, toothpick holders, sugar container, tent card holders, menus and bill folders are cleaned and sanitized on a daily basis.
• All crockery and utensils used at the buffet counters, including tongs, spoons and under liner are changed and sanitized every 30 minutes.
• Disinfecting wet wipes are given out to replace normal wet wipes at all restaurants and function areas.
• Dining tables and chairs are sanitized with designated disinfectant before serving new guests.
• Above & Beyond Lounge opens daily, and Club rooms cocktail and afternoon tea are served in our restaurant.

Precautionary measures for Events & Catering 

We have Covid-19 measures according to the latest Government regulations.

• All catering staff members from all event venues have been fully vaccinated against COVID-19

The safety and well-being of our guests are our top priority at all times.

Cancellation Policy during Covid-19

In view of the current and evolving COVID-19 situation, for guests who made reservation directly through our website or with our reservation team, cancellation charge will be waived for cancellation 48 hours before 2pm check-in time. Any room packages that include restaurant reservations, cancellation must be made 72 hours in advance. Guests can refer to the terms and conditions on our package offer page. A standard one-night fee will be applied for any late cancellation.

As health and wellbeing of everyone at our hotel takes center-stage at Hotel ICON. Our team is well-prepared and is dedicated to uphold the cleanliness of our hotel. Hotel ICON looks forward to welcoming guests to the hotel and vibrant Hong Kong in the near future.

To learn about our operation and service updates, click here.