Novel Coronavirus (COVID-19) Precautionary Measures
Last updated: 05 Oct 2021
Committed to our “We Love to Care” service philosophy and safeguard the health and safety of everyone at Hotel ICON, extensive hygiene measures have been implemented, such as UV light air purification system, Quantum-dot photocatalyst coating from airDefender™, negative-pressure rooms, HEPA air filter to supply hospital grade air quality, and more. Hotel ICON is the first hotel certified with IEQ (indoor Environment Quality) for all hotel guest areas. Hotel ICON has also become Sharecare Health Security VERIFIED™ with Forbes Travel Guide for more than 360 standards across health and hygiene protocols.
Installation of Thermal Scanner at Hotel Entrance
In view of the Coronavirus (COVID-19) outbreak, since 31 January 2020, all staff members and newly arrived guests are requested to measure their body temperature upon check-in via a thermal scanner placed near the entrance. The thermo-vision researcher camera is an accurate and intelligent infrared vision system used worldwide in a variety of industries – enabling the detection of real-time subtle temperature variations. This is an ideal choice for our hotel to ensure accurate non-contact temperature measurements get carried out smoothly and effectively. And the device is set to activate a warning lamp to alert our concierge staff during unmanned period, as an extra precautionary step.
Guest's temperature being checked upon entering the hotel's dining outlets.
New standards on Hygienic Practices
New hygienic practices have been introduced and some reinforced to protect guests and employees from a possible virus infection, included but not limited to the following.
Hotel ICON has become Sharecare Health Security VERIFIED™ with Forbes Travel Guide.
Thermal Infrared Camera placed next to hotel entrance
Safeguarding Dining Experience at all Three Restaurants
For our Food & Beverage outlets, different measures from food preparation to dining experience have been implemented to ensure food hygiene safety.
Precautionary measures for Events & Catering
We have intensified Covid-19 measures according to the latest Government regulations and Hotel ICON’s catering services are operating to the highest levels of safety vigilance and health.
The safety and well-being of our guests are our top priority at all times. The above safety measures are implemented in order to keep peace of mind while celebrating your big day with us.
Cancellation Policy during Covid-19
In view of the current and evolving COVID-19 situation, for guests who made reservation directly through our website or with our reservation team, cancellation charge will be waived for cancellation 48 hours before 2pm check-in time. Any room packages that include restaurant reservations, cancellation must be made 72 hours in advance. Guests can refer to the terms and conditions on our package offer page. A standard one-night fee will be applied for any late cancellation.
As health and wellbeing of everyone at our hotel takes center-stage at Hotel ICON. Our team is well-prepared and is dedicated to uphold the cleanliness of our hotel. Hotel ICON looks forward to welcoming guests to the hotel and vibrant Hong Kong in the near future.
To learn about our operation and service updates, click here.
STAY HERE, STAY SAFE
13 High-touch, Deep Clean Areas in Guest Room
1. SWITCHES & IN-ROOM CONTROLS
Lights, lamps, switches and control panels
2. HANDLES & KNOBS
Doors, closets, drawers, furniture knobs and
drapery pull handles
3. MAJOR BATHROOM SURFACES
Toilet seat, flush lever, splash walls,
shower/ tub/ basin faucets
5. TELEPHONES AND REMOTE CONTROLS
Handsets, dial pads and function
6. BED & BEDDING
All bed linens including duvet covers,
pillowcases and sheets have been changed and
treated at high temperatures to kill bacteria
7. BATH AMENITIES
Soap dispensers, individual toiletries, tissue
boxes, soap dishes and amenity trays
8. HARD SURFACES
Tables, desks and bedside tables
9. CLOSET GOODS
Iron, hair dryer, safe handle and keypad
10. IN-ROOM FOOD AND BEVERAGE
Cutlery, glassware, ice buckets, mini bars, kettle
and Nespresso coffee machine
11. FLOOR AREA & RUG
The floor has been thoroughly mopped.
An aerosol germicide has also been sprayed on
top of the rugs for disinfection purposes
12. IN-ROOM AIR QUALITY
Each room is equipped with individual air conditioning
and ventilation system in which air will be pre-treated
with UV light air purifiers to eliminate pollutants and
bacteria. Fresh air intake and exhaust air outlets are
also set 5 metres apart from each other to reduce the
risk of cross-contamination
13. AIR PRESSURE
Negative air pressure is applied in all guest rooms as
an isolation technique to prevent cross-contamination,
as air will naturally flow from areas with higher
pressure to areas with lower pressure, thereby
preventing contaminated air from escaping the room