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AI Meets Hospitality: PolyU SHTM’s Vision for Smarter Guest Experiences
INNOVATIONS
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The hospitality industry is undergoing rapid transformation, driven by evolving guest expectations and the need for operational efficiency. Yet, many businesses struggle to integrate advanced technologies like artificial intelligence (AI) in ways that enhance service quality without losing human touch. The challenge lies in bridging innovation with practical, guest-centric applications.
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MSc/PgD in AI in Hospitality Programme
The School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University is leading the charge with its pioneering MSc/PgD in Artificial Intelligence in Hospitality programme. Designed to equip future leaders with the skills to harness AI for service excellence, the programme is complemented by real-world innovations, most notably, two service robots: Pepper, a humanoid robot capable of interactive guest engagement, and the Blueprint check-in robot, which streamlines the arrival experience with contactless efficiency. These technologies were recently featured on NowTV, bringing academic innovation into the public eye and showcasing how AI can redefine hospitality.
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AI Transforming Hospitality Education
Whether you're a hospitality professional, tech enthusiast, or future student, this initiative highlights how AI is no longer a distant concept—it’s shaping the guest experience today. By integrating robotics and intelligent systems, PolyU SHTM is preparing the industry for a smarter, safer, and more personalized future. The NowTV feature offers a glimpse into how education and innovation converge to create meaningful change in one of the world’s most dynamic service sectors.
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