Hotel ICON: on-boards hybrid check-in/out process for guest, enabling future hoteliers opportunities

In collaboration with local start-up company, BluePin, Hotel ICON introduces cutting-edge robots that are capable to offer seamless check-in and check-out service for guests. In the post-pandemic times, Hong Kong has seen resurgence in the number of international visitors, leading to a heightened demand for hotel rooms. In response to this growth, Hotel ICON is dedicated to delivering an unparalleled guest experience. The award-winning robots not only reduce waiting times but also relieve pressure on human staff, freeing them up to focus on delivering personalised service. This innovative collaboration is a testament to Hotel ICON's dedication to staying ahead of the curve and providing world-class hospitality.

 

BluePin is a start-up company who received funding from The Hong Kong Polytechnic University (PolyU) and its Tech Launchpad Fund (TLF). PolyU awarded HK$120,000 to BluePin through its Micro Fund and HK$500,000 through the TLF. Beyond the funding, PolyU provided BluePin with substantial non-monetary support in the form of entrepreneurial training. This included guidance in areas such as financial management, marketing, patent application, and more. With PolyU's support, BluePin was able to significantly strengthen its foundation.

 

 

General Manager of Hotel ICON, Ian Lee said, "Technology plays an integral role in the design of We Love to Care philosophy. Robots at Hotel ICON are aimed at promoting efficiency rather than fostering an over-reliance on technology. For example, while our guests still prefer being greeted in person, highly efficient check-in/ check-out procedures remain an important aspect of the guest experience."

 

The robots can enable guests to do the check-in with key card generation and payment in one-go, all taking place in several minutes. The new hybrid check-in and check-out process will not only enable guests to enjoy a faster and more efficient check-in process, but it will also provide future hoteliers with opportunities to work with robots and embrace a new wave of technological innovation.

 

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