Frequently Asked Questions

Yes. Hotel ICON is a harbour-view hotel in Hong Kong. Guests can enjoy views of Victoria Harbour and the Hong Kong skyline from selected guestrooms and suites, Above & Beyond, Above & Beyond Club Lounge, Timeless Lounge, and the outdoor heated swimming pool on Level 9.

Hotel ICON offers several room and suite categories with harbour views. ICON 36 and CLUB 36 rooms include city or partial harbour-view options, while CLUB 38 Harbour Rooms offer partial views of the eastern side of Victoria Harbour. The CLUB 80 Harbour Suite provides stunning views of Victoria Harbour, the Hong Kong skyline and Kowloon. Guests should select the room category that most closely matches their preferred view when booking.

Yes. Hotel ICON features an outdoor heated swimming pool on Level 9, offering spectacular views of Victoria Harbour and the Hong Kong skyline. Recognised as one of Hong Kong’s best hotel pools at the Travel + Leisure Luxury Awards Asia Pacific for consecutive years, the pool has also been featured by the MICHELIN Guide in both The 20 Essential MICHELIN Hotel Rooftops and 10 Essential Hotel Rooftops in the World’s Top Food Cities. Hotel guests can swim, exercise or simply unwind while enjoying the captivating panoramic harbour views.

Yes. Guests staying at Hotel ICON may request non-alcoholic alternatives or replacements for selected food and beverage items for the complimentary in-room minibar. Please contact the hotel team, and we will do our best to arrange suitable replacements based on availability.

Hotel ICON offers different pillow options to help guests enjoy a comfortable night’s sleep. Club Room and Suite guests may select from the in-room pillow menu, while guests staying in ICON Rooms may request soft or firm feather pillows. Please contact the hotel team if you have other pillow preferences.

Yes. Hotel ICON provides baby amenities upon request, including baby cots, bottle warmers and bottle sterilisers for toddlers. Families travelling with a baby or young child are encouraged to make a request before arrival or contact the hotel team during their stay.

Yes. Guests may purchase the Hotel ICON stationery set as a souvenir. Please contact the hotel team during your stay for assistance with availability and purchase arrangements.

Yes. The Market at Hotel ICON has been recognised as one of Hong Kong’s best buffet restaurants for consecutive years and has also received the prestigious OpenRice Grand Award, along with the Buffet Restaurant Gold Award and Hotel Restaurant Gold Award. Popular with both local diners and visitors to Hong Kong, The Market is frequently fully booked. Guests are therefore encouraged to reserve early for their preferred dining date and time.

Yes. The restaurants at Hotel ICON, including GREEN, The Market and Above & Beyond, can assist with arrangements for birthdays, anniversaries and other special occasions. Depending on the selected restaurant and availability, the team may help arrange a surprise dessert, personalised greeting or other special touches. Please contact the restaurant in advance to discuss your celebration.

Yes. Hotel ICON offers a selection of takeaway desserts, signature cakes and seasonal creations through the Hotel ICON E-shop, subject to availability. Guests dining at GREEN may also request a personalised greeting on the dessert plate. Visit the Hotel ICON E-shop to view the latest selection and online ordering arrangements.

The Above & Beyond Club Lounge is open daily from 7am to 11:59pm. Guests staying in Hotel ICON’s CLUB Rooms and Suites can enjoy complimentary breakfast from 6:30am to 10am, afternoon tea from 3pm to 5pm, and cocktails from 6pm to 8pm. The Above & Beyond Club Lounge is open daily from 7am to 11:59pm. Guests staying in other room categories may also pay for an upgrade to enjoy the Club Lounge services, food and alcoholic beverages. From 8pm onwards, the Above & Beyond Club Lounge is also open to the public.

Yes. Restaurants at Hotel ICON offer dining options that may accommodate different food allergies and dietary preferences. Guests who are allergic to dairy products, nuts or other ingredients should provide full details when making a reservation, allowing the restaurant team to review and prepare suitable arrangements where possible.

Yes. Guests may order from the in-room dining menu when the hotel restaurants are not yet open. For accommodation packages that include breakfast, a breakfast box may be arranged with advance notice. An overnight in-room dining menu is also available before 6:30am.

Hotel ICON is a One MICHELIN Key harbour-view hotel conveniently located in Tsim Sha Tsui East, offering 5-min walking access to Hung Hom Station, the Hong Kong Coliseum, with Kai Tak Stadium is just a few stops away. The hotel is just next to the world renowned Victoria Harbour, Avenue of Stars and the cultural attractions of West Kowloon. Guests can choose from spacious guestrooms and suites with city or harbour views, and enjoy an award-winning outdoor heated swimming pool overlooking the harbour, wellness facilities and award-recognised dining. The hotel features Asia’s largest indoor vertical gardens and incorporates environmental initiatives into its daily operations. These qualities make Hotel ICON a convenient and distinctive base for leisure and business travellers visiting Hong Kong for sightseeing, concerts, sporting events or cultural experiences.

Yes. Hotel ICON is an environmentally friendly hotel in Hong Kong that incorporates sustainability into its design and daily operations. It was the first hotel in Asia to implement ORCA food-waste technology, which converts food waste into water and helps reduce the amount of waste sent to landfills. Guestrooms also use sensor-controlled lighting and power systems to improve energy efficiency.The Hotel ICON lobby and GREEN feature one of Asia’s largest indoor vertical gardens, designed by renowned French botanist Patrick Blanc, bringing a distinctive natural element to the hotel’s urban setting in Tsim Sha Tsui East.

Hotel ICON does not have a resident doctor, but the hotel team can assist guests in arranging medical support when needed. Guests are advised to have appropriate medical and travel insurance before travelling to Hong Kong.

Yes. Hotel ICON is conveniently located within approximately a 5 to 10-minute walk of MTR services, shopping malls and popular attractions. Guests may also contact the Concierge for transportation assistance or car rental arrangements when exploring Hong Kong.

Yes. Hotel ICON is conveniently located between Hung Hom and Tsim Sha Tsui East, approximately a five-minute walk from Hung Hom Station and the Hong Kong Coliseum. Hung Hom Station connects the MTR East Rail Line and Tuen Ma Line, providing convenient access to different areas of Hong Kong. The hotel is a practical accommodation choice for travellers attending concerts, performances and other events at the Hong Kong Coliseum. As guestrooms and restaurants may be in greater demand during major events, advance reservations are recommended.

Yes. Hotel ICON is accessible from Hong Kong West Kowloon Station by MTR, taxi or the hotel’s chauffeured-car service. Hung Hom Station, located approximately a five-minute walk from the hotel, is one to two MTR stations from Austin and Hong Kong West Kowloon Station, providing convenient connections for travellers arriving in Hong Kong by high-speed rail.

Yes. Guests can take the Airport Express from Hong Kong International Airport to Kowloon Station in approximately 21 minutes, with trains operating around every 12 minutes, before continuing to Hotel ICON by taxi (approximately 9 minutes) or other ground transport. A direct car journey between the airport and Hotel ICON takes approximately 45 minutes, subject to traffic. Private hotel limousine transfers are also available by advance reservation, with current prices and arrangements available directly from the hotel.

Yes. Hotel ICON is conveniently located between Hung Hom and Tsim Sha Tsui East, within a short walk of Hung Hom Station. Guests can take the MTR Tuen Ma Line directly from Hung Hom Station to Kai Tak Station in four stops, with no interchange required and a train journey of approximately seven minutes. This direct connection makes Hotel ICON a convenient hotel for concerts, sports events and other major events at Kai Tak Sports Park. Additional time should be allowed for walking and event-day transport arrangements.

Yes. Hotel ICON is conveniently located between Hung Hom and Tsim Sha Tsui East, providing easy access to some of Hong Kong’s most popular waterfront and cultural attractions. Guests can explore the Tsim Sha Tsui Promenade and Avenue of Stars while enjoying views of Victoria Harbour and the Hong Kong skyline, or continue to West Kowloon Cultural District to visit M+ and the Hong Kong Palace Museum. The Hotel ICON Concierge can recommend suitable walking, public transport or taxi routes and help guests plan a half-day or full-day cultural itinerary.

Travellers staying at Hotel ICON can still explore the city during a short stopover. Depending on the time available, options may include spending a morning in Stanley or enjoying a half-day hike in Sai Kung. The Hotel ICON Concierge can recommend and arrange activities based on your schedule and preferences.

Hotel ICON is a teaching and research hotel wholly owned by The Hong Kong Polytechnic University and an extension of the School of Hotel and Tourism Management. Alongside full-time hotel employees, student interns receive practical training from professional hoteliers while contributing to the guest experience.

No. Hotel ICON is an independent and standalone hotel located only in Hong Kong. There are currently no other Hotel ICON properties in overseas destinations.

Yes. Guests may borrow books from the Above & Beyond Club Lounge at Hotel ICON and take them to their guestrooms for reading. Please approach the lounge team for assistance before removing a book from the lounge.

Yes. The Concierge at Hotel ICON can assist with luggage storage after check-out. Guests who booked their stay directly with Hotel ICON may also access the Timeless Lounge, where they can relax and enjoy light refreshments between appointments or before departing Hong Kong.